During Arrival
Where are the passengers received after they arrive at the airport ?
The incoming passengers are met just outside the arrival lounge of the airport as the government regulations do not allow hosts to enter the airport.

How do they identify your representative ?
Our representative can be identified easily having the passengers placard displaying the name of the group (individuals in case of FITs).

What do the passengers do if they fail to locate your representative ? Is there an alternate method to contact your representative ?
In that case, they should ask any authority or a local person for the Moon Sun staff who is expected to guide/direct them to our staff at the airport.

After meeting your representative, will they be taken to their vehicle immediately or they have to wait for other travellers who have also booked a transfer ?
We provide separate transfer by separate private vehicles to our different clients coming at the same time. The passengers have to wait for a few minutes till our vehicle waiting for them arrives at the spot from the parking place.

Do they carry their luggage themselves ?
As the guests can meet our representative only outside the arrival lounge, they have to carry their luggage in the trolleys through the customs upto the exit point on their own and can hand over the same to our representative after meeting him. He takes care of their luggage till they check in at the hotel.

On arrival at the hotel, does your representative escort them to the front desk and assist them in check-in formalities ?
The guests are escorted upto the hotel's front office and our representative assist them in the check-in formalities.

During Transfer
What type of vehicles are used for transfers ? (Are they air-conditioned ?
Our fleet consists of both a/c and non a/c vehicles of Japanese cars, mini vans and coaches. The type of vehicle provided for a particular transfer depends upon the request and contract made between the two parties (Moon Sun& clients/agent on behalf of the clients) and the size and strength of the arriving group.

Are the tourists given a city orientation tour as a part of their transfer ?
During their transfer from the airport to the hotel, the tourists are generally briefed on Nepal and if time permits, on tourist destination (s). The transfer is not an orientation tour of the city.

During Stay
Whom should the tourist contact during their stay ?
We assign one of our tour executives to look after our clients, who constantly stays in touch with them during their stay in Nepal and they keep informing/briefing them about their itinerary including sightseeing and every other information.

If passengers have booked sightseeing tours in your city, are they provided with vouchers/pick-up information ?
As we have only organized tours for our clients, they do not need vouchers for their sightseeing.

If passengers have booked a departure transfer, do you reconfirm their onward flight ?
The onward flight of all our clients are duly reconfirmed by our staff in time and the status is informed to them. Even if the departure transfer is not booked, we do reconfirm their onward flight as a matter of courtesy.

During Departure
How many hours prior to the departure flight are passengers picked -up from their hotel ?
The clients are picked from their hotel 2-3 hours before the time of their departure flight.

How are the passengers assisted in their transfer ?
In all the major hotels in Kathmandu, we have our office or counters to serve our clients form 08 AM to 08 PM, 07 days a week. And the clients just have to go there and meet our representative for their transfer.

At the hotels where we do not have our counter, our executive meets them in the lobby of the hotel in which they are staying by prior appointment. In case personal contact fails, our representative leaves a message in the key-hole mentioning the details of their departure, such as, departure details of their onward flight, where to meet, whom to meet and when to meet.

Information Pack
How FIT do I have to be to trek ?
If you enjoy a day's walking and can walk up and down hills, you will be fine. If you participate in any sport, you will be fine. The trek has an easy grading although everyone will be out of breath at times. We would suggest some program of exercise starting one to two months prior to your arrival in Nepal. Step classes/stair master best prepare one for the hills.

How long do we trek per day and how high ?
Up to a maximum of 5-6 hours a day with lunch breaks along the trail. The maximum altitude reached during the trek will be 7,000 feet or 2,100 meters. Altitude sickness will not affect you at these heights as it is only a concern above 10,000 feet or 3,000 meters. However, everyone suffers shortness of breath on some uphill sections.

What kind of footwear will I need ?
You will require a light weight pair of boots that have rubber soles with thick tread and good ankle support. Hi-Tech and Nike produce good walking comfortable shoes.

What kind of food will be served while on trek ?
A general idea will be:

Breakfast : Cereal/Muesli/Porridge/Eggs/Tomatoes/Toast/Jam/Honey/Tea/Coffee.
Lunch : Salad/Spring Rolls/Pizza/Quiche.
Dinner : Soup/Curry/Pasta/Dumplings/Vegetables/Cake/Fruit Fritters.

Will I need to be inoculated ?
Consult your local doctor who will have an updated list. However, most important are Gamma Globulin (for Hepatitis) and Tetanus. Do not go over the top otherwise you will end up cholera, rabies, malaria tablets and many others. In case, it is always worth talking to two doctors and then using your own judgement.

What happens in the event of an emergency ?
On trek, a helicopter will be summoned which will take a maximum of 6 hours to reach you. You will then be flown with your guide to Kathmandu where you will be met by our office staff and taken to the International Hospital. If necessary, an onward International medical flight will be arranged. Anywhere else on the trip, you will be taken by road to Kathmandu where the same process will occur. Ensure that your insurance policy covers you for such unlike eventualities.

How hot/cold does it get ?
As general rule, it is hot enough during the days to wear an open-neck shirt with shorts and you will not be cold. During the evening, it gets cold so, long trousers and a warm jersey are essential.

What are the season in Nepal ?
Mid October/November :
Very clear skies, flowers in bloom, hot during the day and cold evenings. Temperatures steadily decrease during these months. October high and low temperatures about 80/55° F, 26/13° C. November highs and lows are about 66/37° F, 19/3° C. In the Terai, October high and low temperatures are 88/72° F, 31/22° C; November high and low temperatures are about 83/72° F, 28/22° C.

December/January/February:
Clear skies, frosty mornings, warm days but cold at night. Day time highs in the mid 60's F, 18° C. and lows dip into the mid 30's F, 2° C. throughout the country, except for the Terai Plain, where average daily high and low temperatures are about 10° F, 5° C, warmer.

March/April:
Some times hazy skies, flowers in bloom, hot during the day, warm at night, Daytime temperature reach the low to mid 80's F, 28 C. and lows range from about 50° F to 60° F, 10° to 15° C. The Terai plain is very hot at this time, with daytime temperatures are consistently in the 90's F, 32° C. and the low in the mid 70's F, 23° C.

June/July/August :
This is Nepal's rainy season, although fascinating for those interested in the flora and fauna of the country. Daytime temperatures are consistently in the mid to klupper 80's F, 30° C. through out Nepal during these months, with low around 70's F, 21° C.

May/September/Early October :
These are the transition months between the wet and dry season. The rain is not as frequent as the summer months; however, it is unpredictable. The temperatures, flora and fauna are the same as the summer month.

Note: The Terai Plain, where the Royal Chitwan National Park is locate, is about 400 feet, 120 meters, lower in altitude than Kathmandu and is consistently warmer than the rest of Nepal.

Should I bring my own medicine ?
Please consult your local doctor and follow his advise. However, if you are taking any particular medicines, it would be best to bring these with you.

Baggage:
We suggest that you bring a suitcase to Nepal in which you have a zip-down duffel bag and small duffel overnight bag. The suitcase can be left in Kathmandu with your town cloths. The duffel bags travel with you to your trek/rafting and jungle clothes. The small overnight bag is used for the rafting.

What do I need to pack for the trek ?
Walking boots, tennis shoes for evening, 3 T-shirts or short sleeved shirts, 2 pairs of shots made from strong cotton, (women can wear shorts in Nepal or skirts if they prefer), 2 long sleeved shirts for evenings, I long pair of trousers, one track suite, one extra sweat shirt or sweater for evenings, wind-breaker, warm sleeping wear for Dec/Jan/Feb; 5 pairs of thick walking socks underwear, personal toiletries including a small face towel, sun cream, sunglasses camera with approximately 20 rolls of film, binos if you'd like walking sticks, sun hats, cotton scarves, rain ponchos, umbrellas, and gear bags which the porters carry, You can leave any town clothes at your hotel in Kathmandu and a set of clean cloths, as well as rafting/safari clothes in Pokhara.

For rafting:
Flip-flops, sandals, or booties while rafting (barefoot is OK too), tennis shoes with socks for evening during Dec/Jan/Feb otherwise flip-flops or sandal are warm enough. T-shirt bathing suit, and light-weight shorts during the day (they will get wet so nylon shorts dry the fastest); track suit or trousers and a sweat-shirt for the evening (warm sweater or jacket during the winter months); an overnight bag to bring these clothes to the campsite, Note: all your belongings will be transferred from Pokhara/Kathmandu to rafting and on the Chitwan. What ever you don't need at the campsite will be kept in our vehicle which is guarded at all times.

For Chitwan:
Your walking boots and evening shoes; light-weight long trousers and long-sleeved shirt for safaris; short sleeved shirt and shorts for daytime in between safaris; casual clothes for the evenings.

About the river:
It is an excellent introduction to rafting. There is only 1 grade III rapid and about 5 to 6 grade II rapids. For those who are already experienced, they can try guiding or our guide can aim to get you wet.

How much currency will I need ?
You will need very little during the activity phases of the holiday : says USD 200 This should be carried in small denominations as change is hard to come by in the villages. There are good deals to be found in the hills, on jewelry especially. However, when shopping in Kathmandu, there are many items to buy (wall hangings, carvings, artifacts, clothes, etc.) Credit cards are only accepted in some shops.

Electricity:
The current is 220V/50 cycles and is available in Kathmandu and Pokhara. Sockets have either three round pairs or two thick round pains. If you are traveling with electrical appliance, an international converter kit and a set of adapter plugs will be required. Alternatively, it is more practical to travel with battery-operated appliance, where possible. While on trek, you can recharge your batteries in some lodges as they use generators. However, no electricity is available on the river on in Chitwan.

Can I drink the water ?
Do not drink tap water or stream water. All lodge/hotel water has been boiled and filtered and is safe. Local mineral water is also provided and is perfectly safe to drink.

What alcoholic beverages are available in Nepal ?
Nepal produces different types of bottled beers, which are excellent. They are very much like a lager. Some lodges have a good supply of local as well as foreign whisky, gin vodka, rum and soft drinks. A local "wine" is produced in the hills which is served hot and resembles sake. If you have a special preference, buy it at a duty free shop on your way to Kathmandu.

Can I avail the facility of phone/fax/e-mail in Nepal ?
A good standard communication system is readily available in Kathmandu, Pokhara and Chitwan. Neither phone nor fax are available while rafting or on trek.

Can I get a VISA on arrival ?
Yes, you can obtain your entry visa at the Kathmandu airport upon arrival or at a consulate in your home country. In either case, you need 2 passport size photograph and the visa fee. To date, the fee is USD 30 for up to 60 days. Check with your travel agents for an update. Please bring 3 more photos for rafting.

Will my tickets be reconfirmed while I am on trek ?
For guests on full itineraries (Kathmandu, rafting Chitwan Trekking), your international tickets will be collected from you for reconfirmation on arrival at your hotel in Kathmandu by our staff. Your tickets will be returned to you upon arrival from Chitwan, Trek or Rafting.

What is the policy on excess baggage ?
Even if your originating ticket states you are allowed 2 bags at any weight, the airports in Asia have their own regulations which are strictly enforced. For international flights, you are allowed 44 lb. (20 kilos) per person anything after that is charged. For domestic flights, 33 lb. (15 kilos) is the limit. Excess baggage is permissible but is charged.